SUtter HEalth Park GRADUATION CEREMONY FAQs

CONGRATULATIONS Rio Linda High SCHOOL CLASS OF 2022!

Below you will find details to help you prepare for a successful day out at the ballpark!

GENERAL

What are various ballpark protocols that will be implemented?

  • Mobile Ticketing: Tickets will be distributed electronically to each graduate prior to the ceremony. The graduate will then have the opportunity to transfer the mobile tickets to his/her family members that will be in attendance. Upon entry, family members will pull up their mobile device to scan. 

  • Cashless Facility: Sutter Health Park and the parking lots it operates will not accept cash. Credit/Debit card, and other forms of electronic payment will only be accepted.

  • Food and Beverage Options: Concourse concessions will be open for food and beverage purchase. Card payment only. 

  • Clear Bag Policy:  For the safety of our security staff and guests, to avoid touching attendees’ personal items, Sutter Health Park is enforcing a small clear bag policy and ask guests to open their own bags for inspection. Guests may bring in non-clear bags if no larger than 5"x8" (about the size of a half sheet of paper). If guests come with a larger bag that is not clear, they will be asked to bring it back to their vehicle. All guests will pass through our metal detector upon entry as well. See below for a visual on which clear bags will be permitted.

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MOBILE TICKETING

Mobile Ticket Management Tutorial

Step-by-step Guide for Managing & Transferring Your Ceremony Tickets

START BY LOGGING IN (graduate step)

  • Visit: www.rivercats.com/accountmanager

  • Be sure to use the email address you provided Sutter Health Park for your tickets. If you don’t already have a Ticketmaster account linked to the email address used, then click “Forgot Password” and you can create a password for this account, then log-in to transfer your tickets.

  • You may also need to click “sign up” if for some reason the Forgot Password step does not work for you.

 

Note: “Reset Password” email will be coming from: customer_support@email.ticketmaster.com

Can I bring balloons/signs/noisemakers to celebrate my graduate?

None of the above will be permitted inside the gates at Sutter Health Park.

How much does it cost to park?

Parking is $7 per vehicle for all Sutter Health Park operated lots. Upon entry, you must pay via credit card, debit card, or prepaid parking pass. For ease of access, parking may be purchased in advance by clicking the following link for your school. If purchasing a parking pass, all sales are final and will not be refundable should you not use your pass.

Purchase a Rio Linda High School Graduation Parking Pass

What time do the Parking Lots open?

Parking lots will open 1 hour prior to when gates open for the ceremony. Timeline as follows:

4:30pm Parking Lots Open

5:30pm Gates Open

7:00pm Ceremony Begins

8:30pm Ceremony Ends

Once I park, where do I go?

Graduates will enter through our Right Field Gate at the corner of Riverfront Street and Ballpark Drive. All other guests/family members will enter through the main gates at Sutter Health Park. See below for an arrival map.

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Below  is the pop-up that may ask you to sign up – if you see this screen, click “Sign Up” and follow the prompts

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Where can I meet my graduate after the ceremony?

Guests will be asked to leave the stadium in an orderly fashion post-ceremony. Your graduate will be exiting through the same gate that they entered at the corner of Riverfront Street and Ballpark Drive. To reunite with your graduate, you may find them along Ballpark Drive, or designate a spot within the parking lot to meet.

Does my baby need a ticket to enter?

Yes, anyone, regardless of age that will be attending the graduation ceremony will need a ticket. 

I need help accessing or transferring my tickets, what do I do?

Take a look at our step-by-step ticketing guide on this page, and/or watch the ticket management video. If you have tried everything and are still having issues, our Ticket Office will be open the day of the graduation ceremony to help troubleshoot. Our Ticket Office will open 30 minutes prior to gate opening time. 

MANAGING TICKETS (graduate step)

To view your ceremony tickets, click “Manage My Events”

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TRANSFERRING TICKETS (graduate step)

  • Not all of your guests will need to have an individual ticket if arriving together. You may send all tickets to one person if everyone within your group of tickets will be coming through the gates together. That one person will have all tickets to scroll through for scanning at the gates.

 

  • If guests are arriving separately, you will want to send to each person that arrives individually. Steps to transfer tickets, below.

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ACCEPTING TRANSFERRED TICKETS (graduate’s guests’ step)

 

  • As a guest, when logging in to accept your tickets, be sure to use the email address you asked your graduate to transfer the tickets to, and then either login with your existing Ticketmaster account password (if you have one) or type your email address and click “Forgot Password” to then create a password for this account.

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You may be prompted to sign up for an account – if you see this screen, click “Sign Up” and follow the prompts

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  • Once you have accepted your tickets, be sure to add each of them to your mobile wallet for quick and easy entrance into the stadium the day of the ceremony. (This avoids the need to log-in through this same process the day of the event to access your tickets)

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VIEW TICKETS IN YOUR MOBILE WALLET (graduate’s guests’ step)

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IF NEEDED: CANCEL TRANSFER (graduate step)

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