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SUtter HEalth Park GRADUATION CEREMONY FAQs
CONGRATULATIONS highlands community charter SCHOOL CLASS OF 2021!
Below you will find details to help you prepare for a successful day out at the ballpark!
GENERAL
MOBILE TICKETING
What are various ballpark protocols that will be implemented?
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Mobile Ticketing: Tickets will be distributed electronically to each graduate prior to the ceremony. The graduate will then have the opportunity to transfer the mobile tickets to his/her family members that will be in attendance. Each set of tickets will be set up in a “pod” physically distanced from the next pod. All pods must be of members of the same household, and in-state attendees only. Upon entry, family members will pull up their mobile device to scan.
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Mask/Vaccination Policy: For large outdoor events, the State strongly recommends that all guests be fully vaccinated, obtain a negative COVID-19 test prior to attending events, or wear a face covering. Attendees who do not self attest vaccination status should wear face coverings. Fully vaccinated guests are not required to wear a mask to attend Highlands Community Charter School Graduation Ceremony. Unvaccinated guests, including children over the age of 2, should still wear a mask. Please be aware of the risk of attending large crowded events where the vaccine status of others in attendance may be unknown, or others may not currently be eligible for vaccination, or may be immunocompromised and whose vaccine protection may be incomplete.
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Clear Bag Policy: For the safety of our security staff and guests, to avoid touching attendees’ personal items, Sutter Health Park is enforcing a small clear bag policy and ask guests to open their own bags for inspection. If guests come with a bag that is not clear, they will be asked to bring it back to their vehicle. All guests will pass through our metal detector upon entry as well. See below for a visual on which clear bags will be permitted.
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Cashless Facility: Sutter Health Park and the parking lots it operates will not accept cash. Credit/Debit card, and other forms of electronic payment will only be accepted.
Mobile Ticket Management Tutorial
Step-by-step Guide for Managing & Transferring Your Ceremony Tickets
START BY LOGGING IN (graduate step)
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Be sure to use the email address you provided Sutter Health Park for your tickets. If you don’t already have a Ticketmaster account linked to the email address used, then click “Forgot Password” and you can create a password for this account, then log-in to transfer your tickets.
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You may also need to click “sign up” if for some reason the Forgot Password step does not work for you.
Note: “Reset Password” email will be coming from: customer_support@email.ticketmaster.com
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COVID 19 Symptoms: Please refrain from attending any Sutter Health Park event if you are sick, have a fever or are experiencing symptoms of COVID-19, or if in the last week you believe you may have been exposed to or came into close contact with anyone who has COVID-19. By entering the gates on the designated graduation date, you acknowledge that: you have not had any of the following symptoms in the last 10 days: Fever, chills, cough, shortness of breath, loss of taste or smell. You have not had contact with a person known to be infected with or suspected to have COVID-19 with the past 10 days.
Can I bring balloons/signs/noisemakers to celebrate my graduate?
None of the above will be permitted inside the gates at Sutter Health Park.
How much does it cost to park?
There will be no charge to park for the Highlands Community Charter School Graduation Ceremony.
What time do the Parking Lots open?
Parking lots will open 1 hour prior to when gates open for the ceremony. Timeline as follows:
8:00am Parking Lots Open
9:00am Gates Open
10:00am Ceremony Begins
12:30pm Ceremony Ends
Once I park, where do I go?
Graduates will enter through our Right Field Gate at the corner of Riverfront Street and Ballpark Drive. All other guests/family members will enter through the main gates at Sutter Health Park. See below for an arrival map.
MANAGING TICKETS (graduate step)
To view your ceremony tickets, click “Manage My Events”
Where can I meet my graduate after the ceremony?
Guests will be asked to leave the stadium in an orderly fashion post-ceremony. Your graduate will be exiting through the same gate that they entered at the corner of Riverfront Street and Ballpark Drive. To reunite with your graduate, you may find them along Ballpark Drive, or designate a spot within the parking lot to meet.
Does my baby need a ticket to enter?
Children 2 and older will need a ticket to enter the ballpark. Children under 2 years old may enter the ballpark without a ticket, and will need to sit on an adult's lap through the duration of the ceremony.
TRANSFERRING TICKETS (graduate step)
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Not all of your guests will need to have an individual ticket if arriving together. You may send all tickets to one person if everyone within your pod of tickets will be coming through the gates together. That one person will have all tickets to scroll through for scanning at the gates.
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If guests are arriving separately, you will want to send to each person that arrives individually. Steps to transfer tickets, below.
ACCEPTING TRANSFERRED TICKETS (graduate’s guests’ step)
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Once tickets have been transferred, the guest will receive an email from noreply@ticketmaster.com
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As a guest, when logging in to accept your tickets, be sure to use the email address you asked your graduate to transfer the tickets to, and then either login with your existing Ticketmaster account password (if you have one) or type your email address and click “Forgot Password” to then create a password for this account.
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Once you have accepted your tickets, be sure to add each of them to your mobile wallet for quick and easy entrance into the stadium the day of the ceremony. (This avoids the need to log-in through this same process the day of the event to access your tickets)
VIEW TICKETS IN YOUR MOBILE WALLET (graduate’s guests’ step)
IF NEEDED: CANCEL TRANSFER (graduate step)
