SUtter HEalth Park GRADUATION CEREMONY FAQs

Congratulations Class of 2023!

Below you will find details to help you prepare for a successful day out at the ballpark!

GENERAL

MOBILE TICKETING

What are the various ballpark protocols that will be implemented?

Mobile Ticketing: Tickets will be distributed electronically to each graduate prior to the ceremony. The graduate will then have the opportunity to transfer the mobile tickets to his/her family members that will be in attendance. Upon entry, family members will pull up their mobile device to scan.
Cashless Facility: Sutter Health Park and the parking lots it operates will not accept cash. Credit/Debit card, and other forms of electronic payment will only be accepted.
Food and Beverage Options: Concourse concessions will be open for food and beverage purchase. Card payment only.
Clear Bag Policy: Sutter Health Park enforces a clear bag policy and ask guests to open their own bags for inspection. Guests may bring in non-clear bags if no larger than 5"x8" (about the size of a half sheet of paper). If guests come with a larger bag that is not clear, they will be asked to store it in our lockers for a nominal fee, or bring it back to their vehicle. All guests will pass through our metal detector upon entry as well. See below for a visual on which clear bags will be permitted.

SUTTER-HEALTH-PARK-CLEAR-BAG-POLICY-(002)---D.gif

Mobile Ticket Management Tutorial

Step-by-step Guide for Managing & Transferring Your Ceremony Tickets

START BY LOGGING IN (graduate step)

Managing your tickets can be done on a desktop, laptop, tablet, or mobile phone.

Visit: www.rivercats.com/accountmanager
Be sure to use the email address you provided Sutter Health Park for your tickets. If you don’t already have a Ticketmaster account linked to the email address used, then click “Forgot Password” and you can create a password for this account, then log-in to transfer your tickets.
IMPORTANT: You may also need to click “sign up” if the Forgot Password step does not work for you.

Note: “Reset Password” email will be coming from: customer_support@email.ticketmaster.com

Can I bring balloons/signs/noisemakers to celebrate my graduate?

None of the above will be permitted inside the gates at Sutter Health Park.

How much does it cost to park?

Parking is $10 per vehicle for all Sutter Health Park operated lots. Upon entry, you must pay via credit card or debit card.

What time do the Parking Lots open?

Parking lots will open 1 hour prior to when gates open for the ceremony. Timeline as follows:

AM CEREMONY

7:30am Parking Lots Open

8:30am Gates Open

10:00am Ceremony Starts

11:30am Ceremony Ends

PM CEREMONY

4:00pm Parking Lots Open

5:00pm Gates Open

6:30pm Ceremony Starts

8:00pm Ceremony Ends

Once I park, where do I go?

Graduates will enter through our Right Field Gate at the corner of Riverfront Street and Ballpark Drive. All other guests/family members will enter through the main gates at Sutter Health Park. See below for an arrival map.

Below is the pop-up that may ask you to sign up – if you see this screen, click “Sign Up” and follow the prompts

MANAGING TICKETS (graduate step)

To view your ceremony tickets, click “Manage My Events”

I need help accessing or transferring my tickets, what do I do?

Take a look at our step-by-step ticketing guide on this page, and/or watch the ticket management video. If you have tried everything and are still having issues, our Ticket Office will be open the day of the graduation ceremony to help troubleshoot. Our Ticket Office will open 30 minutes prior to gate opening time.

Where can I meet my graduate after the ceremony?

Guests will be asked to leave the stadium in an orderly fashion post-ceremony. Your graduate will be exiting through the same gate that they entered at the corner of Riverfront Street and Ballpark Drive. To reunite with your graduate, you may find them along Ballpark Drive, or designate a spot within the parking lot to meet.

Does my baby need a ticket to enter?

Children 2 and older will need a ticket to enter the ballpark Children under 2 years old may enter the ballpark without a ticket, and will need to sit on an adult's lap through the duration of the ceremony.

TRANSFERRING TICKETS (graduate step)

Transferring your tickets can be done on a desktop, laptop, tablet, or mobile phone.

Not all of your guests will need to have an individual ticket if arriving together. You may send all tickets to one person if everyone within your group of tickets will be coming through the gates together. That one person will have all tickets to scroll through for scanning at the gates.

If guests are arriving separately, you will want to send to each person that arrives individually. Steps to transfer tickets, below.

ACCEPTING TRANSFERRED TICKETS (graduate’s guests’ step)

Accepting tickets can be done on a desktop, laptop, tablet, or mobile phone. Though, it is recommended to accept tickets using a mobile phone to easily and quickly add them to mobile wallet at the time of acceptance.

Once tickets have been transferred, the guest will receive an email from noreply@ticketmaster.com

You may be prompted to sign up for an account – if you see this screen, click “Sign Up” and follow the prompts

Once you have accepted your tickets, be sure to add each of them to your mobile wallet for quick and easy entrance into the stadium the day of the ceremony. (This avoids the need to log-in through this same process the day of the event to access your tickets)

VIEW TICKETS IN YOUR MOBILE WALLET (graduate’s guests’ step)